Transforming services

The LGA has launched a new transformation programme for councils

Current local government challenges and drivers for change present councils and councillors with a unique opportunity to redefine their role in communities. 

By embracing innovation, strategic resource management and community engagement, local authorities can transform services to reflect the evolving needs and aspirations of the people they serve.

To help councils with this, the LGA has launched its Transformation programme, offering tools, resources and support at every stage of your transformation activity, whatever service you are looking to transform. 

Our aim is to ensure that councillors and officers have the skills and knowledge to stimulate meaningful change for their workforce and community.

The programme is being delivered through three areas of work: learning and skills; peer support; and tools and resources.

“Workshops will enable councillors and officers to learn from successful projects”

In respect of learning and skills, our series of transformation masterclasses and workshops will provide development opportunities for councillors and officers. 

Our masterclasses will shine a light on specific themes and highlight notable practice from councils to guide participants through the process of delivering transformation and change programmes. 

They will focus on various methodologies and practical guidance, with time built in for roundtable discussions. Participants will be able to share ideas and discuss the application and scaling of notable transformation practices. 

Our workshops will enable pairs of councillors and officers to learn from successful transformation projects and participate in an action learning set across three sessions. 

The workshops will offer support to the councillor/officer pairs on their council’s transformation plans and introduce them to transformation skills such as behavioural insights.

The peer-support offers use the LGA’s ability to convene colleagues in the sector to learn and network with each other. 

Our transformation experts will provide targeted capacity and guidance to councils as they share their skills and experience in areas such as governance, service transformation, and culture change, for up to a maximum of 10 days of support. 

Further to this, our matching service links councils with a council peer who is working on a similar transformation journey. They will offer support, act as a critical friend, and empower you to achieve your goals. This offer is open to both officers and councillors. 

Our transformation panel will provide a safe space where councils can bring their formative transformation plans to a selection of peer experts, who will give constructive challenge to inform the next stage of their transformation strategy and implementation. 

Our tools and resources offer will include the development and promotion of our website as the go-to place to find information, notable practice, and resources to support transformation programmes and projects. 

“Council peers will offer support, act as a critical friend, and empower you to achieve your goals”

The Transformation and Innovation Exchange is an online self-assessment tool and resources hub for local government (currently in beta version). Working with the sector, we are embarking on a process of ensuring that the tool meets current needs. 

We are also developing a Transformation Capability Framework to establish a common standard of ‘what good looks like’ in terms of transformation activities, skills, roles, training and qualifications, across different council types. 

Several workstreams of the new programme are now open for councils to get involved in, so please use the link below to find out more about all aspects of our transformation offer. 


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